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Most questions get an instant answer, any hour. If something needs a person, email support@cortex-studytool.app, or send the conversation there from the chat. Nobody reads the chat itself.

  1. Describe the problem

    Plain words are fine. Mention which tool and what you expected to happen.

  2. Get an answer in seconds

    Answers come from Cortex's own documentation, so they match how the product actually works today.

  3. Email a person when it matters

    Billing, account and legal questions need someone who can see your account. Use “Email this conversation” under the chat, or write from the address your account uses, and the reply comes from support@cortex-studytool.app.

Prefer reading? The FAQ covers the common questions.